Terms of Service
These Terms of Service govern your use of this website and any coaching services provided by The Wellness Black Card, operated by Ryan Crockett ("we", "us", "our"). By accessing this site or engaging our services, you agree to these terms.
1. Services
The Wellness Black Card provides personal coaching services including body composition assessment, custom programming, nutrition guidance, and lifestyle protocols. Services are delivered in person at Solo 60 studios in London and remotely via written communication.
The complimentary assessment is provided at no cost and does not obligate you to purchase any programme.
2. Programme Agreement
Coaching programmes are subject to a minimum commitment of three months. The monthly retainer covers the full coaching system — not individual sessions. The retainer is payable regardless of session attendance unless agreed otherwise in writing.
A separate programme agreement will be provided to all clients prior to commencement, setting out the specific terms of your engagement.
3. Payment
Programme fees are invoiced monthly in advance. Payment is due within 7 days of the invoice date. We reserve the right to pause services if payment is not received within 14 days of the due date.
All fees are stated in GBP and are exclusive of VAT where applicable.
4. Performance Guarantee
If your body composition has not measurably improved after 8 weeks of the programme — provided you have attended sessions, completed check-ins, and followed the nutrition framework — your programme will be extended by 4 weeks at no additional cost. This guarantee applies to the first programme period only.
Measurable improvement is defined as a statistically meaningful change in one or more of: body fat percentage, lean mass, or 12-site Bioprint readings, as assessed by the coach.
5. Cancellation and Refunds
You may cancel your programme with 30 days written notice after the minimum three-month term has been completed. No refunds are issued for unused sessions within a paid monthly period.
We reserve the right to terminate the coaching relationship at any time if a client's conduct is deemed inappropriate or harmful.
6. Health and Medical Disclaimer
Coaching services are not a substitute for medical advice, diagnosis, or treatment. You are responsible for consulting a qualified medical professional before beginning any exercise or nutrition programme, particularly if you have a pre-existing health condition.
By engaging our services, you confirm that you are in a suitable physical condition to undertake the programme and accept responsibility for your own health and safety during sessions.
7. Intellectual Property
All programmes, reports, guides, and materials produced by The Wellness Black Card are proprietary. They are provided for your personal use only and may not be reproduced, shared, or sold without written permission.
8. Limitation of Liability
To the fullest extent permitted by law, The Wellness Black Card shall not be liable for any indirect, incidental, or consequential loss arising from the use of this website or coaching services. Our total liability in any circumstance shall not exceed the fees paid in the preceding month.
9. Governing Law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact
For any questions regarding these terms: ryan@thewellnessblackcard.com